Consultant, Customer Experience & Business Process Improvement (CX&BPI), HPE Operations
$119,500–$275,000 year
HybridBucharest, București, Romania or Sofia, Sofia-Capital, Bulgaria
Job Summary
Facilitate the definition of business/operations strategy for focused programs by engaging and influencing senior leaders. Lead cross-functional transformation projects that define opportunities, build solutions, and implement changes across different teams. Apply frameworks and best practices to evaluate program readiness, develop action plans, and provide advisory and program management services throughout the program lifecycle. Evaluate and analyze data to support business strategy and operations improvements while re-engineering processes to improve delivery, reduce complexity, and incorporate accountability. Define and execute change management initiatives in support of strategy and process changes, including stakeholder assessments and communications. Foster organization-wide collaboration in solving problems and work with senior stakeholders to drive sustainable business impact.
Required Qualifications
- Bachelor's or Master's degree in Business Management, Engineering or equivalent
- Relevant experience leading cross-functional, strategic or transformation projects
- Experience leading transformation/improvement programs
- Experience defining and establishing program structure and governance frameworks
- Experience in business case management
- Experience in KPI measurement
- Experience in benchmarking
- Experience leading executive steering committee or QBR
- Experience in stakeholder management
- Experience in financial management
- Experience in problem solving
- 10+ years of relevant experience
- Hybrid work arrangement (average 2 days per week from an HPE office)
Desired Qualifications
- Project management certification such as PMP/PMI certification
- Lean Six Sigma or equivalent improvement framework
- Change management experience
- Management Consulting experience
- Advanced facilitation skills
- Previous experience in the technology industry
- Growth Mindset: curious; continually learns and applies knowledge; challenges existing thinking and practices; contributes and adopts new ideas and approaches
- Collaborative: works well with others; builds strong relationships and trust; contributes to an environment that promotes effective teamwork and strong collaboration
- Adaptable communicator: ability to clearly and effectively convey ideas and updates (in both verbal and written communication) across all levels of the organization
- Goal orientated: works independently, directing their initiative, ownership and energy to getting things done and achieving results
- Flexible and Organized: professional and structured approach to program delivery; ability to work under pressure and to tight timescales with minimal supervision
- Strategic thinker and problem solver: proactively anticipates issues and identifies practical solutions through analysis of data and application of business and technical acumen
- Prioritization skills: comfortable working within a complex and global environment, with different stakeholder and interest groups
- Influence and negotiation skills: ability to build strong relationships with multiple senior stakeholders to shape programs from high level objectives, address concerns and effect change
- Excellent Microsoft Office skills
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