Construction Scheduler
$50,000–$75,000 year
On-siteMahopac, New York, United States
Job Summary
Build and manage the HVAC installation schedule by assigning crews to sold jobs, balancing workloads, and sequencing multi-day installations efficiently. Manage the service dispatch board to prioritize demand calls, preventive maintenance, and callbacks while dispatching technicians as conditions change. Confirm appointments with homeowners, coordinate equipment deliveries and job readiness with warehouse managers, and respond quickly to disruptions caused by weather, parts delays, or crew availability. Reschedule jobs and communicate updates to customers, technicians, and managers while maintaining accurate data in CRM and scheduling software. Communicate daily with sales and field teams to keep everyone aligned and track KPIs for on-time starts and technician utilization. Work on-site in Mahopac, New York, as the operational connection between sales, crews, and homeowners.
Required Qualifications
- 3 to 5+ years of experience in scheduling, dispatching, project coordination, construction scheduling, or a related operations role
- Ability to coordinate multiple crews, active jobs, service calls, installation projects, and changing priorities in a fast-paced environment
- Strong verbal and written communication skills for working with homeowners, field technicians, installers, sales teams, and management
- Strong computer skills and the ability to quickly learn CRM, scheduling, and field service management software
- Ability to make timely scheduling and dispatch decisions when weather, materials, parts, or staffing affect the day's plan
- Reliable and punctual, with the ability to follow established processes
- Full-time, in-office availability required
- Ability to work within limited PTO availability during the peak summer season from June through August
Desired Qualifications
- HVAC, plumbing, electrical, construction, or skilled trades scheduling and dispatch experience strongly preferred
- ServiceTitan or Pipedrive experience is a plus
- Strong attention to detail and accurate data entry skills
- Bilingual English/Spanish communication skills are a plus
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