Construction & Restoration Coordinator
$55,000–$70,000 year
On-siteGrapevine, Texas, United States
Job Summary
Manage insurance claims by assembling job files, validating documentation, and preparing estimates through Xactimate software. Coordinate claim disputes with carriers, handle job close-outs for invoicing, and ensure seamless adjuster communication. Resolve escalated customer issues while maintaining transparency and satisfaction throughout the restoration process. Requires 2+ years of administrative experience and insurance knowledge; 40 hours weekly with overtime flexibility. Competitive pay with medical, dental, vision, PTO, and 401k. Join SERVPRO Team Shaw, a DFW leader in water and fire restoration growth.
Required Qualifications
- 2+ years of administrative or office-related experience
- Ability to successfully complete a background check subject to applicable law
- 40 hours/week, flexible to work overtime when required
Desired Qualifications
- 2+ years of insurance-related experience using Xactimate
- Experience with writing estimates, job file processes, and quality assurance
- Experience in the service industry environment, specifically emergency services (water/fire restoration)
- Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone at all times
- Polite, confident, and excellent customer service skills, including listening and questioning skills
- Ability to remain calm and professional during tense or stressful situations
- Excellent organizational skills and strong attention to detail
- Very self-motivated and goal-oriented
- Ability to multi-task
- Capability to work in a fast-paced, team-oriented office environment
- Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
- Ability to learn new software
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