Connection Centre Guide

Guide guests through resort and spa bookings with clarity and care across phone and email channels, making the experience simple and seamless from first inquiry to confirmed reservation. Listen with intention to understand each guest's unique wellness goals, offering personalized recommendations aligned with their preferences while holding space for questions and special requests. Develop a deep understanding of our spa experiences and philosophy to speak authentically about what makes our approach to wellness unique. Accurately document guest interactions to ensure continuity of care and uphold privacy, compliance, and operational standards. This office-based role in downtown Calgary supports individual and team goals through thoughtful guidance and service excellence within a collaborative, supportive team environment.