Connected Services Coach
On-siteDetroit, Michigan, United States
Job Summary
Conduct regular in-person and virtual visits to assigned dealerships to deliver targeted coaching and consulting on connected services. Host monthly performance reviews presenting success, drawbacks, and best practices to client Zone Teams. Monitor dealer KPIs for trial activations, one-time purchases, and subscription take rates, then develop and implement action plans to address performance gaps. Ensure dealership staff proficiency in the Dealer Rewards Portal and activate free trials while collaborating with OEM field representatives to align efforts with regional strategies. Gather dealer feedback to continuously improve coaching materials and program processes. Requires 80% travel, 3+ years of automotive or consulting experience, and strong analytical skills.
Required Qualifications
- 3+ years of experience in automotive, coaching or consulting, preferably with a focus on vehicle or dealer technology
- Strong understanding of connected services and their value proposition
- Strong coaching skills
- Proven ability to deliver engaging and effective coaching sessions
- Excellent communication, interpersonal, and presentation skills
- Ability to build rapport and establish trust with dealership personnel
- Strong analytical and problem-solving skills
- Proficient in using CRM and other sales-related software
- Must love travel – 80% travel required
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