Connected Customer Supervisor
$37,440–$52,832 year
On-siteFrederick, Maryland, United States
Frederick, Maryland, United StatesOn-siteFull Time$37,440–$52,832 yearHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Direct all Customer Service Associates and Connected Customer Specialists regarding front end operations, inventory accuracy, and cashiering compliance. Lead inventory management, process refunds and exchanges, and oversee signage updates and price changes. Audit customer merchandise storage areas weekly, review shipping documents, and adjust inventory tracking systems for discrepancies. Clean and stock products, manage incoming and outgoing truck logs, and serve as the point of contact for e-commerce team members. Available to open and close the store, with flexible hours to fit your schedule.
Required Qualifications
- Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience
- High school diploma and/or GED
- Minimum of (2) years of computer experience in a work environment
- Ability to lift 25 pounds or more on a consistent basis
- Ability to sit, squat or stand for long periods of time
- Frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
Desired Qualifications
- Team builders
- Customer service champions
- Detail oriented and highly organized
- Excellent communication and listening skills
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