Connected Customer Supervisor

Connected Customer Supervisor at Floor & Decor oversees a dynamic team of customer service associates across cashiering, returns, cash office, and inventory. Responsibilities include directing front-end operations and inventory accuracy, ensuring compliance with customer service SOPs, leading inventory management and price/signage updates, processing refunds/exchanges, assisting customers with product questions, partnering with management on SKU and pricing decisions, researching inventory discrepancies, auditing and reporting on inventory-related activities, and coordinating with e-commerce for inventory availability. The role requires leading and developing a team, strong communication and organizational skills, and the ability to adapt to store-wide processes and standards. The position is in-store with standard operating conditions and opportunities for advancement and benefits eligibility.