Connected Customer Manager
On-siteFort Worth, Texas, United States
Job Summary
Manage all Customer Service Associates and Connected Customer Specialists regarding front end operations, inventory accuracy, and standard operating procedures compliance. Recruit, hire, onboard, train, and develop store associates while developing weekly schedules to ensure optimized coverage. Review profit and loss statements, audit inventory control reports, and process refunds and exchanges per established guidelines. Oversee signage updates, price changes, and product selection assistance, then return merchandise to correct locations after customer returns. Clean, stock products, and supervise inventory movement within the store while serving as the primary point of contact for the e-commerce team regarding store inventory availability.
Required Qualifications
- Minimum of (3) years retail/customer service management experience including recruiting, hiring, and training associates
- High school diploma and/or GED
- Minimum of (3) years of computer experience in a work environment
- Ability to lift 25 pounds or more on a consistent basis
- Ability to sit, squat or stand for long periods of time
- Frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl
Desired Qualifications
- Entrepreneurial spirited
- Possess excellent communication and listening skills
- Strong leaders and mentors
- Connected to the community
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.