Conference Services Manager
$58,000–$58,000 year
On-siteLakewood, Colorado, United States
Job Summary
Manage total meeting operations for assigned groups from assignment through final billing, coordinating guest rooms, menus, AV, and VIP arrangements. Plan and detail programs with clients, verify space and equipment requirements, and produce accurate event orders and resumes. Handle inquiries, conduct facility tours, and greet guests upon arrival while maintaining constant contact throughout the stay. Process room blocks, monitor revenue, and ensure correct billing before sending invoices to clients. Document all activities in Delphi, track group communications, and participate in sales review meetings. Resolve customer complaints and ensure program deadlines are met to maximize hotel revenue. Oversee client functions to deliver a high-quality experience while maintaining profitable departmental performance.
Required Qualifications
- High School Diploma or Equivalent
- Minimum of 2 years hotel sales/catering experience
- Knowledge of the operations of the hotel industry
- Dynamic, enthusiastic, creative leader who thrives under pressure and can perform multiple functions and troubleshoot when needed
- Requires knowledge of intermediate sales techniques
- Highly developed customer service skills with strong attention to detail
- Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel, and Outlook
- Must be able to work a flexible schedule including nights, weekends and holidays
Desired Qualifications
- college degree
- Event Temple and/or Opera Cloud experience
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