Conference Service Manager
$65,000–$65,000 year
On-sitePortland, Oregon, United States
Job Summary
Manage and plan all event details for group and convention bookings, including guest rooms, menus, set-ups, and related requirements. Lead banquet event order meetings and coordinate with sales managers to follow up on signed contracts within five working days. Prepare resumes, verify audio-visual and equipment needs, and detail programs to ensure quality service delivery. Oversee billing details, deposits, and direct bill applications while monitoring client budgets to maximize revenues and minimize expenses. Handle customer complaints and anticipate problems to maintain satisfaction and repeat business. Achieve productivity and activity goals through effective team leadership and accurate file management.
Required Qualifications
- More than two years of post high school education
- One to two full years of employment in a related position with this company or other organization(s)
- Requires a working knowledge of banquet/catering food and beverage services, policies or operations
- Requires knowledge of computer equipment
- Requires compiling facts and figures in accordance with established procedures
- Supervisory skills needed
- Communication skills required to provide information and associated services to hotel management and guests
- Excellent hearing necessary for verbal interaction with guests and associates
- Excellent vision necessary to view set-ups
- Excellent speech communication skills required for verbal interaction with guests and associates
- Lifting, pushing, pulling and carrying tables, chairs, boxes (50 lb. maximum) occasionally
- Bending/kneeling required for taping down cords, skirting tables, picking up floor after function occasionally
- Mobility - ability to service clients on a moment notice, variable distances
- Continuous standing required for function observation, client site inspections (one hour minimum to four hours maximum)
- Climbing stairs of approximately 55 steps 3-5% of 10 hours daily
- Inside 95% of 8 hour day
- Outside 5% of 8 hour day
- Temperatures - extreme summer heat of 95 degrees and above, and winter cold
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