Conference Coordinator-FT
On-siteLake Junaluska, North Carolina, United States
Job Summary
Coordinate conference rooms, banquet services, and AV equipment for groups and organizations, including organizing event space configurations and creating Banquet Event Orders. Educate meeting planners on goals and needs while directing support staff to ensure seamless operations and Christian hospitality. Serve as a liaison between groups and operational departments like Front Desk and Reservations, managing VIP amenities, payment monitoring, and billing. Conduct site visits, organize pre and post event meetings, and provide on-site support during business needs, including weekends and on-call rotations. Maintain accurate documentation of time-sensitive changes and comply with safety policies.
Required Qualifications
- Associate's degree or equivalent
- six months to one-year of related experience and/or training
- equivalent combination of education and experience
- acute attention to detail
- ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Excellent written and oral communications skills with people from a wide variety of education and socioeconomic backgrounds
- Excellent computer skills to include, Microsoft Office, electronic mail, routine database, word processing, spreadsheet, graphics, etc.
- ability to prioritize tasks, organize daily activity and to be able to multi-task projects/tasks
- Ability to allocate time efficiently with minimal supervision
- Ability to resolve customer service-related issues and troubleshoot a variety of customer, guests and/or employee questions
- solid customer service experience
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
- ability to calculate rates, ratio and percentages
- ability to create and interpret sales graphs
- Must be very detailed oriented
- Must be able to lift up to 25 pounds
- manual dexterity sufficient to reach/handle items
- must be able to see close, have good vision to perform daily duties
- Must possess an acute attention to detail
- Must have the following: Excellent written and oral communications skills with people from a wide variety of education and socioeconomic backgrounds
- Must have the following: Excellent computer skills to include, Microsoft Office, electronic mail, routine database, word processing, spreadsheet, graphics, etc.
- Must have the following: solid customer service experience
- Must have the following: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
- Must have the following: must be able to calculate rates, ratio and percentages and to create and interpret sales graphs
- Must possess excellent hospitality skills
- a strong desire to foster an attitude of Christian hospitality
- The standard schedule for this position is Sunday through Thursday
- Conference coordinators are expected to be available to welcome groups, conduct site visits of meeting spaces, and provide on-site event support, including on weekends as business needs require
- During busy periods, there may be times when a Saturday on-call coordinator is needed
- Hours: 8:00 a.m. to 5:00 p.m. Monday through Friday, nights, weekend, holiday, OT, as required
Desired Qualifications
- Knowledge of Property Management System, Maestro and Delphi GMS preferred
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