Condition Monitoring Supervisor
On-siteChennai, Tamil Nadu, India
Job Summary
Lead a Condition Monitoring team driving proactive asset health monitoring and high-quality recommendations for equipment under Customer Value Agreements. Oversee daily operations for connected assets using telematics, fluid analysis, and electronic alerts to detect early failure signs, while supervising advisors to ensure consistent output and track performance via dashboards. Achieve 60–70% closure rates on maintenance and repair actions, managing stakeholder collaboration to maintain exceptional customer experience scores. Target $10M in annual cost avoidance and uptime improvement through reduced downtime and utilization gains. Work onsite five days a week with relocation available; visa sponsorship is not available.
Required Qualifications
- Degree in mechanical/electrical/industrial engineering or equivalent experience
- 5–8+ years in maintenance, service operations, diagnostics, or condition monitoring
- Strong working knowledge on remote monitoring platforms, oil Analysis, Diagnostic code troubleshooting and repair workflows
- Experience with fleet/rental asset operations/ dealer operations / caterpillar Construction Industries Product and uptime-based service models
- Leadership/supervisory experience (direct or matrix leadership)
- Flexible to support business needs for a seamless operation and meet our commitments across geographies
- Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions
- Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment
- Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner
- Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately
- Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
- Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations
- Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers
- Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges
- This position requires working onsite five days a week
- Relocation is available for this position
Desired Qualifications
- Product and uptime-based service models would be an added advantage
- Leadership/supervisory experience (direct or matrix leadership) would be an added advantage
- End to End Adoption of AI enabled tools or usage of AI in daily workflows would be an added advantage
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.