Concur Expense Analyst
RemoteUnited States
Job Summary
Administer the Concur expense management system as the primary point of contact, managing user setup, approver routing, and location data. Review reimbursement requests for policy compliance and adequate documentation before approval, while troubleshooting system issues like access problems and workflow failures. Enforce travel and expense policies consistently across the organization and maintain accurate, audit-ready records. Onboard and train new employees, providing technical support via phone and email. Partner with the Accounting Manager on system upgrades, implementations, and special projects. Serve as the subject matter expert for a company of 1000+ employees, delivering high-standard customer service across all levels.
Required Qualifications
- High school diploma or GED
- A minimum of one (1) year of experience administering an expense management system for a large employee population
- Ability to navigate, troubleshoot and resolve system issues, including user access, approval workflow routing, and system integrations
- Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook) with advanced Excel skills (pivot tables, lookups) for reporting and ad-hoc analysis
- Working knowledge of travel and expense (T&E) policies and internal controls
- Written and verbal communication skills, with the ability to train users and respond to inquiries professionally
- Strong customer service skills and the ability to build effective relationships at all levels of the organization
- Must possess the ability to work independently, make decisions, take appropriate actions, and follow through tasks to completion within a fast-paced environment
- High degree of accuracy and attention to detail, with strong organization skills
- Ability to safeguard confidential information
Desired Qualifications
- Concur experience
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