Concierge
$39,520–$43,680 year
On-siteWashington, District of Columbia, United States
Job Summary
Serve as the primary point of contact for residents, guests, and visitors, delivering personalized assistance including coordinating reservations, arranging transportation, and fulfilling special requests. Monitor and maintain the lobby and common areas to ensure a clean, organized environment. Respond promptly to resident inquiries, concerns, and requests, while assisting with administrative tasks such as processing packages, managing keys, and maintaining resident records. Collaborate effectively with property management and maintenance teams to address resident needs and ensure seamless operations. Stay informed about local attractions, events, and services to provide valuable recommendations. Work M-F 3:00PM to 11:00PM.
Required Qualifications
- One-year minimum experience working in a property management environment
- Two years minimum experience working in sales, marketing and customer service
- Exceptional customer service skills
- Ability to build relationships
- Flexibility to work a varied schedule, including evenings, weekends, and holidays as needed
- Proficiency in using Microsoft Office apps including; Outlook, Word, Excel, PowerPoint, OneNote & OneDrive/SharePoint
- Experience with collaboration apps including Teams, Zoom & WebEx
- Experience with Apple iOS devices
Desired Qualifications
- Previous experience in a luxury hospitality, concierge, or customer service role
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