Concierge

Warmly greet every resident and guest entering or exiting the building, announcing visitors, deliveries, and service personnel while ensuring proper registration and departure. Manage key inventory, issuance, and logs; handle resident complaints, inquiries, and service requests; and respond to emergencies by notifying authorities per Emergency Response Procedures. Answer telephones in a timely, friendly manner and coordinate courier deliveries with the Receiving Clerk. Maintain resident privacy and confidentiality, attend department meetings, and represent the property professionally during shifts. Work flexible hours including weekends and holidays, lifting up to 30 pounds, while utilizing Microsoft Office Suite and critical-thinking skills to support continuous improvement goals.