Concierge - The Madrid EDITION

Respond to guest requests for special arrangements, transportation, and reservations by making arrangements or identifying appropriate providers. Gather property and area amenity information, including special events, to provide to guests. Answer, record, and process all guest calls, messages, and concerns, contacting departments like Housekeeping to resolve issues. Monitor club lounge seating, service, safety, and guest well-being while reviewing shift logs and documenting information. Report accidents and injuries to the manager and complete required safety training. Welcome and acknowledge all guests according to company standards, assist individuals with disabilities, and maintain professional appearance and confidentiality. Perform other reasonable job duties as requested by Supervisors.