Concierge Team Leader

Concierge Team Leader at The Westin & Four Points by Sheraton Brisbane. Lead the concierge desk, lobby, and parking area to deliver warm welcomes, efficient valet services, and personalized guest experiences. Responsibilities include greeting guests, recording guest preferences, guiding inquiries, and upholding a polished, welcoming environment. Collaborate with Head Concierge to manage and train the team, upsell venue services, and gather local insights to enhance guest satisfaction. Ideal candidates bring at least 2 years in a fast-paced hospitality setting, possess a current driver’s license for valet duties, and demonstrate the ability to connect with guests and foster a friendly atmosphere. The role emphasizes proactive development, hospitality excellence, and a commitment to guest-focused service.