Concierge Specialist

Concierge Specialist providing hybrid client-facing and back-office support for a cloud-based background screening and identity services provider. Responsibilities include scheduling drug/clinical test registrations per client instructions, supporting open order management activities, handling inbound calls and emails from candidates and clients, and coordinating with fulfillment departments, vendors, and clinics to resolve issues and meet contractual SLAs. Must be a clear communicator who can build rapport, de-escalate situations, and drive projects from start to finish, with the ability to navigate highly technical, complex workflow environments and adapt to changing priorities in a fast-paced, entrepreneurial setting. Qualifications emphasize strong written and verbal communication, understanding fulfillment processes, customer-focused problem solving, and stable internet connectivity for remote work. The role also involves training new employees and contributing to continuous improvement initiatives across internal teams.