Concierge Services Coordinator Donor Relations

Conduct patient rounds with senior leadership for donors, VIPs, and prospects across inpatient, emergency, and outpatient settings. Manage Careline communications, intake calls, and 24-hour on-call service including appointment scheduling and expedited clinical requests. Resolve patient grievances, input data into reporting systems, and coordinate amenities to satisfy donor needs. Cultivate relationships with prospects to encourage contribution upgrades while enforcing hospital policies and providing program education. Prepare special reports, data analytics, and presentations for director meetings.