Concierge

Greet residents, visitors, and families while answering phones and relaying calls to the proper departments. Monitor surveillance cameras, door alarms, and life safety systems to ensure resident safety, then investigate unusual activity. Complete incident reports, maintain visitor sign-in books, and manage maintenance request work orders. Receive and deliver packages, hold prescription drugs, and issue community keys and gate passes. Perform daily check-in procedures, make cookies, and keep the lobby fresh with flowers and coffee service. Assist other departments with administrative functions, maintain emergency contact information, and attend all required training and meetings. Adhere to Senior Solutions Management Group policies and maintain a positive professional demeanor toward all stakeholders.