Concierge Representative
$41,600–$52,000 year
On-siteNewport Beach, California, United States
Job Summary
Handle inbound and outbound patient communications via phone, text, and digital messaging, delivering accurate information on services, pricing, and promotions. Schedule, reschedule, and confirm appointments across multiple locations while documenting all interactions in the CRM. Send reminders to minimize no-shows and conduct proactive outreach for reactivation, follow-ups, and membership enrollment. Present membership options and escalate complex clinical questions to the manager. Work Monday through Saturday shifts with full-time availability or part-time Friday and Saturday plus one weekday. Requires HIPAA-compliant handling of patient data and a consultative approach to drive appointment conversion.
Required Qualifications
- High school diploma
- Onsite in Newport Beach
- 1–3 years of call center experience
- Experience using a CRM to document customer or patient interactions
- Experience using scheduling software to book, reschedule, and confirm appointments
- Experience using a consultative, non-pressure approach to convert inquiries into booked appointments or memberships
- HIPAA knowledge and experience handling patient information in a HIPAA-compliant manner
- Authorized to work in the United States
- Open Availability to work Friday and Saturday shifts as part of a Monday–Saturday schedule; 5 days a week Full-time
- Part time employees: Friday and Saturday + 1 weekday ( 3 days a week) non-negotiable availability
Desired Qualifications
- Background in medical spa, healthcare, luxury retail, or hospitality settings
- Experience meeting individual performance targets such as conversion, sales, or quality metrics in a customer contact role
- Experience using BLVD (Boulevard) for CRM, scheduling, or practice management
- Bilingual proficiency in any language
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.