Concierge - Quercus
On-siteGay, Georgia, United States
Job Summary
Greet and welcome guests with professionalism and warmth, providing assistance with inquiries and requests. Manage and coordinate a variety of guest requests, including reservations, transportation arrangements, dining, and activity planning. Respond promptly to phone, email, and in-person inquiries, ensuring all requests are documented and prioritized appropriately. Coordinate with external vendors, service providers, and partners to fulfill requests and resolve issues. Maintain detailed records and databases of guest preferences, requests, and service history. Troubleshoot and resolve guest concerns with professionalism and empathy, escalating complex issues when necessary. Manage schedules and calendars to optimize service delivery and ensure timely follow-up on all requests. Perform administrative tasks including correspondence, data entry, and report preparation. Uphold the highest standards of confidentiality and discretion in all client interactions. This role is part to full time, based on experience and availability, with a competitive hourly rate plus tips. Full-time employees receive health insurance benefits, and there is a possibility of accommodations or shared accommodations.
Required Qualifications
- Proven customer service experience in a hospitality, corporate, or luxury service environment
- Excellent verbal and written communication skills with the ability to interact professionally with diverse clientele
- Strong organizational and time management skills with the ability to multitask and prioritize effectively
- Proficiency with computer systems, reservation software, and office technology platforms
- Problem-solving abilities and resourcefulness in addressing guests needs and concerns
- Attention to detail and accuracy in managing requests and maintaining records
- Professional demeanor with a guest-focused mindset and commitment to service excellence
- Ability to work independently and as part of a team in a fast-paced environment
Desired Qualifications
- Part to full time position, based on experience and availability.
- Competitive hourly rate (plus tips).
- Health insurance benefits for full time employees.
- Possibility of acommodations / shared accommodations.
- Opportunity for growth within an evolving hospitality program.
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