Concierge PT- Country Club Towers
$43,680–$49,920 year
On-siteDenver, Colorado, United States
Job Summary
Greet building residents and guests with enthusiasm while managing appointments, move-in assistance, and service requests for maintenance staff. Field incoming calls, scan and distribute packages, and assist vendors with key access and lobby organization. Make reservations for dining, spa treatments, and events, arrange travel, and provide directions or local information. Handle business services like faxing and shipping, pick up and deliver items, and perform office duties as needed. Maintain reservation books and clean the lobby area. This role supports the Concierge team at Country Club Towers, offering a full-time position with variable shifts and weekends as required.
Required Qualifications
- High School Diploma or equivalent
- 1+ years related experience
- Strong customer service background
- Must be able to provide proof of eligibility to work in the U.S.
- Must have the ability to remain in a seated position
- Must have the ability to speak and hear clearly
- Must have the ability to lift office products and supplies, up to 20 lbs
- Must have the ability to stoop, kneel, bend and reach
- Must have dexterity to write and manipulate computer keyboard and mouse
- Ability to appropriately prioritize and manage multiple requests at once
- Organized, detailed, reliable approach to duties and communication
- Consistently professional, collaborative, and responsive approach to customer service and interactions with colleagues
- Strong ability to self-motivate, take initiative, and manage time to accomplish duties and projects independently
- Excellent judgment and ability to ask for help in critical applications
- Observance of and commitment to the highest professional ethical standards
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulations
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
- Ability to solve practical problems with a variety of concrete variables in situations where only limited standardization exists
- Ability to perform basic math in all units of measure, including whole numbers, common fractions, decimals, and to compute rate, ratio, and percentages
- Ability to understand basic lease agreements when it applies to assisting residents with questions about policies or general information
- Ability to analyze and interpret lease agreements
- Basic computer and software skills, including word processing, data entry and analysis, and presentation development
- Advanced computer and software skills, including BuildingLink, Yardi, or equivalent
- Applicants must be open to variable shifts and weekends work as needed
Desired Qualifications
- Hospitality or multi-family experience
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