Concierge-PRN
On-siteFort Worth, Texas, United States
Job Summary
Coordinate hospitality service activities including resident communications, guest reception, event planning, and problem-solving resident needs. Establish organized communications systems at the desk and serve as liaison for new residents during move-in, providing tours, staff introductions, and orientation to amenities. Act as the primary point of contact for resolving concerns by channeling issues to appropriate administrative staff and conducting follow-ups. Assist with maintenance work orders and participate in social groups to build community relationships. Listen attentively to resident and family requests, responding appropriately to ensure positive adjustment. Lead associates in building positive hospitality service culture and maintain confidentiality while operating required computer systems.
Required Qualifications
- High school diploma or equivalent
- Ability to read, write, and communicate effectively with residents, families, guests, and associates
- Ability to speak clearly and make oneself understood effectively in fact to face interactions; articulate with accuracy
- Ability to understand and follow basic oral and written instruction
- Commitment to work some evenings and weekends for special events, as needed
- Ability to maintain confidentiality
- Proficient working knowledge and ability to accurately and timely operate and perform computer related tasks with specific equipment and software applications
- Commitment to Christian principles and teachings both professionally and personally
- Ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license
- Must provide proof of liability insurance
- Must be eligible to be insured under Buckner's insurance policy
- Must be age 21 or older to drive on behalf of Buckner
Desired Qualifications
- Hospitality or customer service experience
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