Concierge pm
On-siteAlbuquerque, New Mexico, United States
Job Summary
Greet and welcome all guests approaching the Front Desk, handling check-ins and check-outs in a friendly, efficient, and courteous manner. Approach every encounter with guests and employees in a friendly, service-oriented manner while maintaining high standards of personal appearance and grooming. Assist guests with problems regarding hotel services, arrange transportation needs, and respond to inquiries about city events, attractions, and site-seeing locations. Coordinate special events or projects as assigned, assist the front office manager with hiring and training, and ensure logging and delivery of packages, mail, and messages. Operate the Front Desk computer system, use proper two-way radio etiquette, and maintain composure while handling workplace problems under pressure.
Required Qualifications
- High School diploma or equivalent
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful high pressure situations
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests
- Must be able to work with and understand financial information and data and basic arithmetic functions
- Must maintain composure and objectivity while under pressure
Desired Qualifications
- College course work in related field
- Experience in a hotel or a related field
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.