Concierge
On-siteIrving, Texas, United States
Job Summary
Greet every call with a warm tone, manage phone calls, reservations, and emails, and address inquiries while ensuring thorough resolution. Deliver exceptional business services by guiding members to destinations, providing detailed facility information, and confirming dining and event reservations. Make outbound calls to new and at-risk members, promote club offerings, and assist with social media efforts and newsletters. Maintain clean lobby and workstation areas, stock supplies, and prepare personalized welcome tents and birthday cards. Update member profiles, communicate dietary restrictions to the restaurant team, and document all interactions in the M360 and MemberFirst platforms. Ensure all member interactions and outreach efforts are properly recorded to maintain accurate and comprehensive records.
Required Qualifications
- High school diploma or equivalent
- A minimum of 1 year of experience in the hospitality industry or a similar customer-facing role
- Possess a service-oriented mindset with the ability to make every member and guest feel valued
- Friendly and personable with a positive, can-do attitude, demonstrating a willingness to go above and beyond to deliver an exceptional member experience
- Professional and welcoming phone demeanor
- Positive attitude with a collaborative team spirit
- Must be able to stand, walk, and perform physical activities for extended periods
- Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases
- Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required
- Effective communication skills with sufficient visual acuity, including talking and hearing
- Attendance requirements for this position as outlined on the weekly schedule which includes weekends and/or holidays
- Additional hours are required to meet deadlines of the position
Desired Qualifications
- Strong communication skills across various channels, including verbal, written, phone, text, and social media
- Proven ability to work well under pressure, effectively managing multiple tasks simultaneously
- Strong organizational skills with keen attention to detail
- Exceptional listing skills, with the ability to understand and respond to member and guest needs
- Proficient in Microsoft Office applications, including Word, Outlook, and Excel
- Effective multitasker with strong time management and prioritization skills
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