Concierge Officer
On-sitePenrith, New South Wales, Australia
Penrith, New South Wales, AustraliaOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Conduct initial outreach via phone, SMS, and email to guide participants from referral through to booking. Follow up to gather information, manage referrals and updates in systems, and coordinate with clinicians to prioritise appointments. Ensure participants connect with the right support sooner while maintaining momentum throughout the process. This office-based role in Penrith supports over 10,000 NDIS participants annually with a multi-disciplinary team approach focused on their individual goals and family needs.
Required Qualifications
- Confidence speaking with people and guiding conversations with empathy
- A proactive mindset, you take initiative and follow things through
- Comfortable working toward KPIs or activity targets
- Strong communication and follow-up skills
- Attention to detail when managing information and systems
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