Concierge Officer
On-siteBundoora, Victoria, Australia
Bundoora, Victoria, AustraliaOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Conduct initial contact via phone, SMS, and email to guide participants from referral through to booking. Follow up to gather information, manage referral updates, and coordinate with clinicians to prioritize appointments. Ensure participants connect with the right support sooner by maintaining momentum and providing empathetic communication. This office-based role in Bundoora requires a proactive, outcome-focused mindset to support over 10,000 NDIS participants annually.
Required Qualifications
- Confidence speaking with people and guiding conversations with empathy
- A proactive mindset, you take initiative and follow things through
- Comfortable working toward KPIs or activity targets
- Strong communication and follow-up skills
- Attention to detail when managing information and systems
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