Concierge

Concierge role at The St. Regis Toronto: respond to guest requests for arrangements (e.g., transportation, reservations, dry cleaning) and provide information about the property and local area; answer calls, messages, and questions; coordinate with Bellperson, Housekeeping, and other departments to resolve issues; review shift logs and maintain logbooks; monitor the club lounge for seating, service, safety, and guest well-being; report accidents and complete safety training; maintain professional appearance and confidentiality; welcome guests, assist individuals with disabilities, and express appreciation; communicate clearly, prepare written documents accurately, and handle phones with proper etiquette; develop positive relationships with colleagues, support team goals, and follow quality assurance standards; stand/walk for extended periods and move objects up to 10 pounds; perform additional duties as requested.