Concierge
$38,480,000–$39,520,000 year
On-siteAlexandria, Virginia, United States
Job Summary
Greet and screen all residents and visitors at the Resident Services desk, maintaining a secure and inviting environment. Announce guests to units, accept deliveries, and coordinate personal services with the Page while supervising staff attendance and uniform compliance. Manage front desk coverage, enforce building rules, control keys, and monitor security systems by reporting issues to security and the General Manager. Log maintenance requests, document resident complaints, and maintain vendor listings for local activities and services. Ensure the lobby remains polished and weather-appropriate, with all requests resolved in a timely, professional manner.
Required Qualifications
- Demonstrated experience in service and hospitality
- Excellent communication skills
- Outstanding communication Skills – from professional writing to eloquence of speech and body language
- Proven history of reliability to a set work schedule
- Extremely engaging and attentive personality
Desired Qualifications
- Possess a wealth of knowledge about the area in which the property is located (i.e. Restaurants, transportation, events, etc.)
- Take pride in their appearance, their service role, and their commitment to services excellence
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