Concierge/Hospitality Aide
$16,500–$23,000 year
On-siteArlington, Virginia, United States
Job Summary
Greet new residents and families, providing facility tours and answering inquiries. Serve as the primary point of contact for residents and families, ensuring access to information about services, activities, and local resources. Coordinate appointments with healthcare professionals, assist with dining and daily tasks, and facilitate resident transport to dialysis. Address resident concerns and maintain accurate records of preferences and activity participation. Work alongside nurses, therapists, and social workers to ensure seamless care coordination while representing the facility with professionalism. This role requires a licensed CNA with 1–2 years of experience in a medical office or customer service environment, proficiency in EMR systems, and strong multitasking abilities. Full-time employment includes competitive pay, comprehensive benefits, and 7 holidays.
Required Qualifications
- Must be a licensed CNA
- A minimum of a high school diploma or its equivalent
- 1–2 years of experience in a medical office or customer service environment
- Proficiency in Microsoft Office and EMR systems
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Ability to pass background checks and reference checks
Desired Qualifications
- Knowledge of medical terminology and insurance processes (preferred)
- A minimum of 1 year of experience in a similar position in retirement living, nursing homes, or adult day care is preferred
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