Concierge Executive

Respond to guest requests for special arrangements, reservations, and unique needs by identifying providers and following up to ensure satisfaction. Answer, record, and process all guest calls, messages, and concerns while contacting appropriate departments to resolve issues. Gather property and area amenity information for guests, review shift logs, and prioritize outstanding requests from the previous day. Monitor office inventory, report theft to Loss Prevention, and assist management in hiring, training, and scheduling staff. Maintain professional appearance, adhere to safety protocols, and uphold the Guarantee of Fair Treatment policy.