Concierge Executive
On-site · Melbourne, Victoria, Australia
Job Summary
Concierge Executive responsible for warmly welcoming and assisting tenants and visitors in a Melbourne office lobby, roving the lobby and building precinct, serving as the face of Accor to tenants and clients, and supporting tenant activation initiatives. Requires a strong hospitality/customer service background, excellent written and verbal communication, and a focus on delivering services that enhance convenience, exclusivity, community, and utility. The role involves knowledge-sharing about the asset and local precinct, adherence to CX training, and alignment with the Heartist culture while representing Accor and client brands.
Required Qualifications
- Experience in customer/hospitality service
- written and verbal communication skills
- experience in a customer experience role
- passion for people and premium service delivery
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