Concierge

Greet all visitors and answer incoming telephone calls in a professional and respectful manner while managing the lobby experience. Proactively assist residents, families, visitors, and employees with questions or problems, monitor the entry area, and direct guests as necessary. Handle resident calls, forward and take messages, receive and send packages, and assist with mailing letters. Manage the inquiry process by connecting callers to appropriate team members and facilitate community tours when directors are unavailable. Assist in processing new resident documentation and maintain confidentiality for resident files. Promote resident participation in activities and ensure the desk and lobby remain clean and inviting.