Concierge, Day Shift-MC
$37,440–$41,600 year
On-siteFountain Valley, California, United States
Job Summary
Staff the reception desk continuously during assigned shifts, monitoring telephone, fax, resident call, and exit alarm systems. Graciously greet visitors, assist residents and guests, and maintain detailed logs for resident/guest registers and daily communications. Direct incoming mail, manage guest meal counts, and coordinate maintenance requests while performing simple office equipment maintenance. Monitor the community entrance to ensure resident safety, prepare refreshments during mealtimes, and maintain a clean lobby and hydration station. Work independently with little supervision, adhering to strict confidentiality regarding personnel and business information. Requires First Aid certification and ability to work on foot for security checks.
Required Qualifications
- Must be 18 years of age
- Ability to work with little supervision and maintain a high level of performance and customer service
- Demonstrated ability to communicate effectively in English, both verbally and in writing, with residents, guests, and staff
- Meet state related requirements (if applicable to position)
- Ability to work in a team setting and be a team player
- Maintain a positive, respectful, and professional approach with coworkers and residents
- Ability to keep all business and operations information confidential
- Possess organizational skills and ability to problem solve
- Possess excellent customer service and public relations skills
- Ability to work under time constraints and meet department deadlines while adhering to policies, procedures, and standards
- Ability to periodically move about on foot in the community to perform security checks and assist residents, particularly for long distances or periods of time
- Experience with or the ability to use multi-line telephone system
- Satisfactorily pass Sunshine's and state regulated criminal record clearance, health screening and TB clearance (if applicable)
- Ability to adhere to dress/appearance code
- Ability to maintain certifications as necessary such as First Aid, to fulfill state regulations (if applicable)
Desired Qualifications
- Experience in computer use and relevant software applications are preferred
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