Concierge
On-siteNew York City, New York, United States or New York, United States
Job Summary
Deliver personalized recommendations and arrangements that reflect the highest standards of hospitality while anticipating guest needs before they are asked. Maintain an extensive network of local contacts and insider knowledge of New York City to fulfill requests, leveraging established relationships with restaurants, venues, and service providers across the city. Exercise exceptional interpersonal skills and sound judgment when handling confidential guest information, remaining composed under pressure in a fast-paced environment. Work varying shifts including evenings, weekends, and holidays, utilizing proficiency with hotel property management and concierge software systems. Active membership in Les Clefs d'Or USA is preferred for those joining this global organization dedicated to expertise and integrity.
Required Qualifications
- Active membership in Les Clefs d'Or USA preferred
- Minimum 3–5 years of concierge or luxury hospitality experience, ideally within a five-star hotel in New York City
- Extensive, up-to-date knowledge of New York City restaurants, attractions, transportation, and entertainment venues
- Established relationships with restaurants, venues, and service providers across the city
- Exceptional interpersonal and communication skills, with a polished, professional demeanor
- Discretion and sound judgment when handling confidential or sensitive guest information
- Ability to multitask and remain composed under pressure in a fast-paced environment
- Flexibility to work varying shifts, including evenings, weekends, and holidays
- Proficiency with hotel property management and concierge software systems
Desired Qualifications
- Additional language proficiency is a plus
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