Concierge
On-siteEverett, Washington, United States
Job Summary
The Concierge at Cogir Senior Living in Everett, WA, part-time with weekend and holiday hours, serves as the first point of contact for residents, families, visitors, and guests, providing front desk coverage and exceptional customer service to create a welcoming environment. Responsibilities include answering a multi-line telephone, greeting visitors, maintaining visitor logs, coordinating resident transportation, activities, or appointments, supporting management with administrative tasks and data entry, ordering office supplies, addressing resident concerns and escalating issues, and completing work order requests. The role requires strong communication, organizational, and confidentiality skills, and flexible availability.
Required Qualifications
- High School Diploma or equivalent.
- At least 6-12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting is required.
- Working knowledge of various computer systems, including Word, Excel, and Outlook.
- Patience and willingness to assist our residents, visitors, and team members.
- Friendly, assertive, professional, outgoing, multitasked, and organized.
- Excellent communication skills.
- Availability to work flexible shifts, including weekends and holidays.
- Ability to maintain confidentiality and adhere to ethical standards.
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