Concierge
On-siteCharleston, South Carolina, United States
Job Summary
Answer guest inquiries regarding dining, entertainment, tours, and local attractions while coordinating activity reports and maintaining accurate reservation records. Process and notify guests of receipt of facsimiles, mail, and messages, and assist with sending these items. Maintain current information on hotel facilities, services, and the city's restaurants and events, including updating the resume book for conventions and meetings. Provide information to employees about local dining and attractions. Work indoors with moderate temperatures, sitting at a desk for up to six hours and walking or standing the remainder of the day. Lift up to 15 lbs occasionally and use office equipment such as computers, printers, and fax machines. Requires good verbal and written communication skills, basic computer ability, and thorough knowledge of the city and hotel.
Required Qualifications
- High school or equivalent education
- One to two years in a public contact position
- Must be able to speak, read, write and understand the primary language(s) used in the workplace
- Must be able to read and write to facilitate the communication process
- Requires good communication skills, both verbal and written
- Must possess basic computational ability
- Must possess basic computer skills
- Thorough knowledge of the city and its attractions
- Extensive knowledge of the hotel, its facilities and services
- Must be able to sit at a desk for up to 6 hours per day
- Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis
- Must be able to lift up to 15 lbs. occasionally
- Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
- Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed
- Must maintain a neat, clean and well-groomed appearance per The Atlantic Hotel standards
- Regular attendance in conformance with the standards
- Attendance at all scheduled training sessions and meetings
Desired Qualifications
- Bachelor's Degree
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