Concierge
$33,280–$33,280 year
On-siteWaikoloa, Hawaii, United States
EXPIREDWaikoloa, Hawaii, United StatesOn-siteFull Time$33,280–$33,280 yearHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Greet guests with professional courtesy, establish rapport through discovery-based needs assessment, and sell attractions, activities, and tours using sales tools to create urgency. Close and book sales in person or on the phone, collect payment at the point of sale, and provide detailed purchase recaps while resolving issues with a sense of urgency. Meet established sales targets in a commissioned environment by upselling products that enhance the guest's stay. Requires 1-2 years of sales experience, expert local knowledge, and fluent English communication skills.
Required Qualifications
- High school diploma or general education degree (GED)
- 1-2 years of sales (or upselling) experience in a performance driven environment
- Extraordinary guest service skills
- Expert-level knowledge of the local area and attractions
- Fluent English
- Ability to occasionally lift to 25 pounds
- Ability to stand for long periods of time
- Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Demonstrated ability to type 30-40 wpm
Desired Qualifications
- Knowledge of travel and/or ticket industry and concierge experience
- Bilingual
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