Concierge Associate

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate department to resolve issues. Review shift logs and document pertinent information in logbooks. Monitor club lounge for seating, service, safety, and guest well-being. Complete safety training and certifications; follow policies; maintain professional appearance and confidentiality. Welcome and acknowledge guests, assist individuals with disabilities, and express appreciation. Communicate clearly, prepare written documents, and maintain etiquette. Develop positive working relationships, support team goals, and respond to colleagues’ concerns. Adhere to QA standards. Stand, sit, or walk for extended periods; move objects weighing up to 10 pounds. Perform other duties as assigned by Supervisors.