Concierge
$37,606–$37,606 year
On-siteKitchener, Ontario, Canada
Job Summary
Greet visitors, address their needs promptly, and guide them through mini-tours while cultivating a profound understanding of residents and their unique lifestyles. Offer personalized assistance to residents, families, and visitors, ensuring everyone feels esteemed and assisted during their time with us. Deliver warm, high-quality customer service and respond to inquiries with strong problem-solving and complaint-resolution skills. Maintain accurate records, handle cash-related documentation with attention to detail, and provide dependable clerical and computer support to managers. Build lasting relationships by knowing each resident not just by name, but by story, supporting seniors in living fulfilling lives with comfort, dignity, and respect.
Required Qualifications
- You must be legally eligible to work in Canada or have a valid work/study permit
- You must successfully pass a Vulnerable Sector Check
- All applicants must successfully pass the prescribed Criminal Records Check
- You communicate professionally and diplomatically, responding to inquiries with strong problem-solving and complaint-resolution skills
- You ensure issues are clearly documented and escalated appropriately when needed
- You consistently deliver warm, high-quality customer service to residents, families, visitors, and team members
- You create a welcoming first impression by greeting visitors, addressing their needs promptly, and guiding them confidently through mini-tours
- You maintain accurate records and handle cash-related documentation with attention to detail
- You provide dependable clerical and computer support to managers and adapt easily to administrative needs
- You are compassionate and dedicated to meaningful work that supports seniors in living life fully
- You are detailed-oriented and have and have strong customer service skills and ability to effectively communicate with residents and staff
- You are proficient in Microsoft Excel, Word, and PowerPoint
- You demonstrate tact, diplomacy, and professionalism in every interaction
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