Concierge/Administrative Assistant
On-sitePonte Vedra Beach, Florida, United States
Job Summary
Serve as the first point of contact for residents, visitors, and team members by providing exceptional customer service and administrative support. Manage daily operations through phone call handling, mail coordination, document preparation, and database maintenance. Direct inquiries to appropriate departments while ensuring resident records remain accurate and up to date. Support community initiatives, events, and emergency preparedness activities, including hurricane documentation processes. Utilize community software tools to enhance resident services and operational efficiency. Maintain confidentiality and exercise sound judgment in all interactions.
Required Qualifications
- High school diploma or equivalent.
- Three or more years of experience in an administrative, receptionist, concierge, or customer service role.
- Strong organizational skills with exceptional attention to detail.
- Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
- Excellent verbal and written communication skills.
- Ability to manage competing priorities while maintaining a positive and professional demeanor.
- Strong interpersonal skills and a commitment to delivering exceptional customer service.
- Ability to maintain confidentiality and exercise sound judgment.
Desired Qualifications
- Experience working in senior living, hospitality, healthcare, or luxury residential communities.
- Notary Public certification or willingness to obtain certification.
- Experience working with resident management systems or community platforms.
- Experience supporting executive leaders or administrative departments.
- Bilingual communication skills.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.