Concierge
$87,360–$87,360 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Curate personalized guest experiences through thoughtful recommendations for dining, entertainment, cultural events, wellness, and shopping. Coordinate transportation, ticketing, dining, and spa reservations while sourcing specialty items, personalized gifts, and off-menu requests with discretion. Liaise with Front Office, Housekeeping, Spa, and F&B to ensure seamless coordination, and handle incoming calls and emails with poise. Maintain detailed records of guest preferences in CRM and PMS systems, support VIP and celebrity guest handling, and stay up-to-date on New York City trends and seasonal programming. This full-time role offers hourly compensation of $42.00.
Required Qualifications
- 2+ years of experience as a Concierge in a luxury hotel or equivalent high-end guest services role
- In-depth knowledge of New York City's cultural, culinary, and entertainment landscape
- Fluent in English
- High level of discretion and emotional intelligence
- Familiarity with Opera PMS, ALICE, or other guest service systems
- Expert-level communication and problem-solving abilities
- Strong network and resourcefulness to fulfill complex guest requests
- Well-organized with strong follow-through and attention to detail
- Warm, polished, and confident in high-pressure situations
- Endure various physical movements throughout the work areas
- Ability to move safely in uneven terrain or in confined spaces
- Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
- Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds
Desired Qualifications
- additional language skills strongly preferred (Spanish, French, Portuguese)
- Les Clef d'Or preferred
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