Concessions Coordinator
On-siteNew Orleans, Louisiana, United States
Job Summary
Develop and manage staffing schedules for all concession locations, creating rosters and deployment sheets in accordance with the Collective Bargaining Agreement, seniority, and operational needs. Track call-offs, late arrivals, and no-shows while verifying attendance through location checks and reconciling staffing assignments. Coordinate last-minute adjustments and fill open shifts based on event attendance projections, serving as the primary staffing contact during events to manage check-in/out procedures. Assist with recruiting, scheduling interviews, and coordinating onboarding activities for new hires, while monitoring training completion and maintaining accurate employee tip records. Enter, reconcile, and maintain payroll time edits to ensure accurate labor reporting and staffing metrics for management review.
Required Qualifications
- Knowledge of the Collective Bargaining Agreement (CBA)
- Understanding of seniority rules
- Ability to manage staffing schedules for concession locations
- Experience creating and maintaining employee schedules
- Skill in preparing staffing rosters
- Skill in preparing deployment sheets
- Skill in preparing sign-in sheets
- Skill in preparing labor reports
- Skill in preparing other event documentation
- Ability to record and track call-offs
- Ability to track late arrivals
- Ability to track no-call/no-shows
- Ability to track staffing changes
- Experience conducting location (bed) checks
- Experience reconciling staffing assignments
- Ability to print staffing reports
- Ability to distribute staffing reports
- Ability to distribute attendance reports
- Ability to distribute labor reports
- Ability to distribute other operational documentation
- Skill in assigning employees to work locations
- Skill in updating staffing assignments
- Ability to coordinate staffing levels based on event attendance projections
- Ability to maintain staffing rosters
- Ability to maintain employee availability records
- Experience coordinating last-minute staffing adjustments
- Ability to fill open shifts
- Experience assisting with recruiting concession team members
- Experience assisting with recruiting seasonal employees
- Skill in scheduling interviews
- Skill in scheduling hiring events
- Experience coordinating onboarding activities for new hires
- Ability to monitor completion of required training
- Ability to monitor completion of required certifications
- Experience maintaining employee records
- Experience maintaining staffing databases
- Skill in tracking attendance
- Skill in tracking tardiness
- Skill in tracking labor metrics
- Ability to enter employee tip records
- Ability to reconcile employee tip records
- Ability to maintain employee tip records
- Skill in monitoring scheduled versus actual labor
- Skill in communicating labor variances to department leadership
- Ability to process payroll time edits
- Ability to ensure employee time records are accurate
- Experience assisting with payroll verification
- Experience assisting with payroll reporting
- Ability to generate staffing reports for management review
- Ability to serve as the staffing contact during events
- Experience coordinating employee check-in procedures
- Experience coordinating employee check-out procedures
- Ability to assist managers in resolving staffing challenges
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