Computer Systems Support Specialist

Job Summary

Required Qualifications

• •Good knowledge of computer systems support principles, practices, and troubleshooting methods.
• •Good knowledge of network support and Wi-Fi configuration, including switching concepts, VLANs, IP addressing, wireless access point support, SSID administration, network documentation, basic routing concepts, and performance troubleshooting.
• •Good knowledge of network security practices, including segmentation, access control, least privilege, and change control.
• •Good knowledge of help desk operations, including ticket triage, service prioritization, escalation, issue tracking, documentation, and closure practices.
• •Good knowledge of customer service principles in a technical support environment.
• •Working knowledge of Windows Server support, including server roles, file and print services, permissions, updates, and operational troubleshooting.
• •Working knowledge of Microsoft Entra administration, including users, groups, authentication methods, role-based access, and identity security.
• •Working knowledge of Microsoft Intune and MDM management, including enrollment, compliance, configuration profiles, application deployment, and endpoint security.
• •Working knowledge of Microsoft Authenticator deployment and support for multifactor authentication.
• •Working knowledge of SharePoint administration and Teams administration for permissions, support, and service operations.
• •Working knowledge of backup procedures, restore validation, backup job monitoring, escalation workflows, and recovery support.
• •Working knowledge of processing automation and workflow support using approved and governed automation platforms.
• •Working knowledge of patching and security practices, including scheduled maintenance, test-before-deploy methods, risk prioritization, firmware and software updates, endpoint hardening, and remediation tracking.
• •Ability to diagnose and resolve problems across network, wireless, endpoint, identity, and application layers.
• •Ability to provide high-quality end-user support in a professional, respectful, and service-oriented manner.
• •Ability to explain technical issues and solutions in plain language to non-technical staff.
• •Ability to manage user expectations, follow up on unresolved issues, and maintain confidence during outages or service interruptions.
• •Ability to balance infrastructure work with day-to-day support responsibilities in a busy operational environment.
• •Ability to document systems, changes, support actions, and recovery procedures accurately.
• •Ability to prioritize multiple tasks, respond to incidents, and complete assignments with limited supervision.
• •Ability to establish and maintain effective working relationships with employees, supervisors, vendors, and public officials.
• •Ability to provide direct on-site support in offices, network closets, equipment rooms, and field locations.
• •Skill in customer support, technical training, technical writing, and practical problem solving.
• •Skill in maintaining professionalism, patience, and accountability when working with frustrated or non-technical users.
• •Graduation from a college or university of recognized standing with an associate's degree, bachelor's degree, or higher in Information Technology, Information Systems, Network Administration, Cybersecurity, Computer Science, Business Information Systems, or a closely related field
• •Experience in network support, Wi-Fi administration, endpoint support, systems support, Microsoft 365 administration, identity support, or related enterprise technology operations
• •A minimum of five years of progressively responsible experience in computer systems support, network support, wireless support, systems administration support, or related technical operations
• •Any equivalent combination of education, training, certifications, and experience which provides the knowledge, skills, and abilities necessary to perform the work
• •Must possess a current Montana Driver's License or have the ability to obtain one within a reasonable period of time after employment
• •Current automobile insurance
• •Completion of background check; fingerprinting may be required upon employment
• •Must be able to work on site and travel between County facilities as required by the position
• •Must be available for scheduled maintenance, outage response, and operational support outside normal business hours when required
• •Must be a resident of Butte-Silver Bow County during employment according to Butte-Silver Bow ordinance