Computer Systems Analyst
$62,500–$70,000 year
On-siteSyracuse, New York, United States
Job Summary
Provide day-to-day technical support to facility users via phone, email, and face-to-face meetings, troubleshooting computer hardware and software including Windows desktops, printers, laptops, and mobile devices. Coordinate with departments to create and distribute user accounts, manage system login profiles, and handle incoming helpdesk calls. Assist with peripheral support for in-house software applications, manage resident cable TV hook-ups, and provide end-user telephone support for the on-premises phone system. Maintain knowledge of current Microsoft Windows and Office applications while communicating progress and issues to the CIO. Available on-call by cell phone and understand HIPAA regulation requirements. Monday through Friday, 8:00 AM to 4:30 PM.
Required Qualifications
- high school diploma or GED
- two years of relevant work experience
- knowledge of recent Microsoft Windows operating systems
- knowledge of x86/x64-based hardware
- knowledge of printers
- knowledge of phones
- knowledge of fax machines
- verbal skills
- written skills
- computer skills
- available on-call
- available by cell phone
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