Computer Support Analyst
$61,548–$61,548 year
On-siteSeattle, Washington, United States
Job Summary
Provide comprehensive Tier 1 technical support for Continuum administrative staff, troubleshooting software, hardware, and network issues while guiding users through resolution and escalating complex problems to Tier 2. Conduct regular maintenance of computer hardware and peripherals, maintaining accurate IT asset inventory and coordinating repairs or replacements. Install, configure, and update software applications including Microsoft 365, SharePoint, and Canvas, while developing documentation and assisting with basic scripting to automate routine support tasks. Facilitate technology onboarding for new staff by setting up accounts, provisioning equipment, and orienting users to core IT systems and security best practices.
Required Qualifications
- Two years of experience in programming or computer support services of a technical nature OR equivalent education/experience
Desired Qualifications
- Familiarity with applications like Microsoft Office 365, SharePoint, Canvas, Zoom or similar products
- Interest in learning basic scripting, automation, or configuration tools that can improve routine support tasks and reduce manual effort
- Ability to create clear documentation for both technical and non-technical audiences
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