Computer Help Desk II
On-site · Killeen, Texas, United States
Job Summary
Description: Centex Technologies seeks a Computer Help Desk II to provide second-level end-user support for office-based operations in Killeen, Texas. This full-time, on-site position is responsible for responding to service requests, troubleshooting hardware and software issues, supporting user accounts and devices, documenting resolutions, and escalating more complex issues when needed. The role is designed for a technician who can independently resolve common desktop and application issues, provide strong customer service, assist with workstation setup and support, and contribute to efficient day-to-day help desk operations.
Required Qualifications
- High school diploma or equivalent required.
- An Associate Degree in Information Technology, Computer Science, or a related field is preferred.
- Two to four years of experience in help desk, desktop support, or end-user technical support roles.
- Experience troubleshooting Windows workstations, Microsoft 365, printers, peripherals, and common software issues.
- Working knowledge of basic networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN support.
- Strong troubleshooting, communication, customer service, and documentation skills.
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