Computer and Mobile Device Technician

Issue student devices at the start of the school year and collect them at the end, coordinating new setup during annual rollovers. Manage and respond to support tickets by troubleshooting hardware and software problems, while processing broken units and initiating out-of-house repair orders with vendors like Lexicon Tech Solutions and Apple. Communicate procedures with staff and students, track missing hardware and lost chargers with administration, and remain on-site during state testing windows for immediate technical assistance. Perform other technology-related duties as assigned by district leadership.