Computer and Mobile Device Technician

Issue student devices at the start of the school year and collect them at the end, coordinating setup during annual rollovers. Manage and respond to support tickets by troubleshooting hardware and software problems on student machines. Process broken units and initiate out-of-house repair orders with vendors like Lexicon Tech Solutions and Apple. Track missing hardware, lost chargers, and unreturned units with school administration. Remain on-site during state testing windows to provide immediate technical assistance and resolve live issues. Communicate with staff and students regarding basic device procedures. Perform other technology-related duties as assigned by district leadership. This 220-day contract reports to the Director of Digital Learning within the Digital Learning Team.